Trust & safety
Safety & Community Guidelines
TaskGO PH connects neighbours for real, in-person work. A few simple habits keep clients and taskers safe.
In an emergency, call 911 (Philippine national emergency hotline) or contact the nearest police station first. Then tell us through Report a problem or Contact.
Before you hire or accept work
- Read the profile: ratings, written feedback, completed jobs and Job Success Rate. New members have no history yet, which is not a bad sign, but ask more questions.
- Keep conversations in TaskGO messages so there is a record of what you agreed.
- Agree on the exact work, price, date, time and location in the offer or contract before work starts.
- If something feels wrong, you do not have to continue.
Meeting in person
- Tell a family member or friend where you are going, who you are meeting and when you expect to finish.
- For a first job with someone new, prefer daytime and keep your phone charged.
- Share your exact home address only after you have agreed on the work.
- Leave if you feel unsafe. You can cancel the contract and choose "Safety concern"; it will not count against your success rate while staff review it.
Direct payments
- TaskGO PH never collects or holds money. Payment is always directly between the client and the tasker, in cash or by e-wallet/bank transfer.
- Pay after checking the completed work, or as agreed for multi-day work. Avoid paying everything in advance.
- Count cash together, or check the recipient details in your payment app. The client reports the payment and the provider confirms receipt only after checking their own account or cash. Phone verification does not verify wallet/bank ownership or account names.
- TaskGO PH staff will never ask for your password, PIN, one-time password (OTP) or e-wallet details.
Scam warning signs
Pay first, work later
Asks for a large "reservation fee", materials money or travel fare before doing anything.
Leave TaskGO fast
Pushes you to move to another app right away, or avoids putting terms in a contract.
Codes and wallets
Asks for an OTP, PIN, GCash or Maya login, or a photo of your ID or cards.
Too good to be true
A price far below normal, or pressure to decide immediately.
Community standards
- Be respectful. No harassment, threats, hate speech or discrimination.
- Post only lawful work. Do not offer or request anything illegal, sexual or dangerous, or work that needs a licence you do not have.
- Be honest about your skills, prices and availability. Leave genuine feedback only.
- Respect privacy: do not share other people's photos, addresses or messages without permission.
- Show up as agreed. If plans change, cancel early with a clear reason.
If something goes wrong
- Report a problem on the contract for unfinished work, no-shows, payment disagreements, unsafe behaviour or suspected scams. Staff will review and reply.
- Report a member who breaks these guidelines from their profile (Report this tasker / Report this client).
- Keep messages, payment reports and receipt evidence as your record. TaskGO PH cannot issue refunds because it never holds payments.
Read the full Terms of Service.